Customer service apps are great. They help us communicate with customers very easily, and engage them effectively, all while staying under budget. Unfortunately, a customer service app will only be effective as long as it’s good for you, your company, and your customers. Here are over 15 customer service apps your CS team will love, …
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You can’t improve your customer service without tracking the right customer service KPIs or Key Performance Indicators. Customer service KPIs are vital to understanding how your customer service efforts are doing, where you’re lacking, and how to improve. Tracking too few KPIs will give you an incomplete view of your customer service. But tracking too …
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If you want to excel at customer service, you need to master proactive customer service. Proactive customer service is key to making your users and clients feel cared for. With proactive customer service, you can prevent and deal with crises, and it plays a vital role in forming loyal customers and brand advocates. But what’s …
A chatbot is an AI virtual tool made to simulate a conversation with a user through apps, websites, and even on the phone. With a chatbot, you can sell your products, get appointments for your services, and provide customer service, all around the clock In this article, we’re going to show you how twenty-five companies …
In this article, we’ll go through everything you need to know about chatbots. We’ll explain what a chatbot is, how it works, and why you need one. We’ll also go through information like: How to set up your first chatbot The best chatbot platforms to use When and how to use a chatbot … and …
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In this article, we’ll compare Zendesk with Freshdesk to find out which is the right customer support tool for you. We’ll compare these tools based on: Ease of use Pricing Features Value Customer Reviews Security By the end of the article, you’ll not only know all of the main differences between Zendesk and Freshdesk, but …
In this article, you’ll take a look at the best help desk software. We’ll put them against each other, comparing things like: Features User interface Pricing Capabilities Pros and cons By the end of the article, you’ll know exactly which help desk software is the right one for you and your company. Let’s get started. …
In this article, we’ll go through everything you need to know to write good welcome messages, and we’ll show you some great examples of welcome messages in practice. We’ll also talk about: Why welcome messages are so important Best practices for coming up with welcome messages What you can learn from the best messages By …
In this article, you’ll learn everything you need to know about customer interactions, how to manage them, and how to perfect them. You’ll also find information like: What makes a good customer interaction How to find out which are your customers’ interaction points How to learn from large companies’ customer interactions How to create and …
In this article, we’ll show you the best customer service tools you can use to improve your service. We’ll discuss the following: Customer service suites Live chat customer service tools Knowledge base tools Ticketing system software Phone calling tools …and more! By the end of the article, you’ll know exactly which tools are the best …
Best 25+ Customer Service Tools To Take Your Service To The Next Level Read More »
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