A modern help desk that helps you do more with less.
I want to…
Use a shared inbox to respond more quickly
Automate replies with the help of chatbots
Build a self-service knowledge base to minimize requests
Track and improve customer support efforts
Get your team on the same page with a shared inbox.
Get the right person on the job using mentions
Speed up support requests with group conversations
Reply to messages from multiple channels in the same app.
Easy access to chat history and background notes
Automate replies and provide instant answers using chatbots.
Use Chatbots To Answer Standard Questions
Customer wants to know about your pricing plans, or set up a product demo? Set up a chatbot to deal with that - no coding experience required.
Point Customers To Relevant Help Docs
You’ve spent all that time and effort on crafting help docs, so don’t let these go to waste. Connect your docs with your help desk and start recommending relevant articles to your customers.
Auto-assign Conversations For Fast Follow-ups
Set up auto-assign rules for customers who have questions that are outside the scope of your chatbots.
Build a self-service knowledge base to minimize requests.
Allow customers to search your knowledge base using Messenger
Find the right articles within seconds
Import your existing docs to get up and running
Craft powerful, easy-to-understand help docs
Track and improve customer support efforts.
Generate Help Desk Reports Filled With Actionable Insights
How long does it take your team to respond? When is your team slowest to respond? How can you improve your response quality and speed? Help desk reports tell you all that, and more.
Get Customer Feedback On The Helpfulness Of Your Articles
Encourage customers to share feedback on your help docs with easy-to-use reaction features.
Track And Oversee Chat Volume
Keep an eye on the number of chats started by customers, the number of sent replies and closed conversations, and more.
Learn Where Your Help Docs Are Falling Short.
Identify the topics that people searched for but didn’t find. Address the gaps in your knowledgebase, so that you know what to write about next.