Knowledge base software
Empower your customers to resolve their own questions, on their own time.
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Go From This...
Being inundated by thousands of support requests per day.
Making your customers wait to hear back from you.
Not understanding where your help docs fall short.
Receiving drastically fewer support requests in your inbox.
Allowing your customers to resolve their own questions on the spot.
Having access to built-in feedback loops that you can use to optimize your docs.
Revolutionize the way you tackle support with Messagely
How do you provide faster, better support without hiring more reps and skyrocketing your HR costs? The answer lies in knowledge base software.
Self-service support that benefits both your customers and team.
Build a knowledge base that’s rich in documentation, and allow your customers to access these docs from your site, in-app, or on your messenger. On top of providing better support to your customers, you’re also reducing the strain on your support team.
Allow your customers to resolve their own questions, 24/7.
Empower your customers to troubleshoot their situations, and resolve their own questions. With a knowledge base to tap on, your customers won’t need to wait to hear back from you.
Gain actionable insights that help you improve your docs.
Allow customers to rate or react to an article, to gain insights on whether your documentation is helpful or not. Gain access to failed search data (what people searched for, but didn’t find) to identify gaps within your current documentation.