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Not knowing who’s attending to which customer’s query.
Logging into multiple apps to reply to your customers.
Waiting till you’re back in office before you respond to customers.
Not having context on who you’re chatting with.
Being able to assign conversations to team members and tag colleagues, within your inbox itself.
Responding to emails, app messages, live chat messages, and social media comments, all in one location.
Chatting with customers on-the-go, using an iOS or Android app.
Having access to your customer’s full journey, including their website behavior, app behavior, and the past conversations they’ve had with you.
Revolutionize the way you respond to customers with Messagely
Messagely’s shared inbox tools makes it easy for you to have better conversations with your customers. Here’s how.
Delegate and assign conversations more effectively.
Never miss out on a customer email, again.
Messagely’s shared inbox for teams lets you filter your conversations and quickly identify the ones that are unassigned. This makes it easy for you to follow up on your emails, and make sure that nothing falls through the cracks.
Respond to all your messages in a single location.
Rather than trying to juggle five different tabs and respond to messages that come in via each tab or platform, attend to them all at once within Messagely’s team inbox. You can access and reply to emails, social media messages, app messages, and live chat messages on our tool.