In this article, we’ll compare Zendesk vs Intercom to find out which is the right customer support tool for you. We’ll compare them based on: Ease of use Pricing Features Value Customer Reviews Security By the end of the article, you’ll not only know all of the main differences between Zendesk and Intercom, but you’ll …
Zendesk vs Intercom: Which One Is Right for You? Read More »
Customer relations are the basis for forming loyal customers. Strong customer relations strategies will ensure a strong emotional connection from the customer to a brand, making them brand advocates. This is why ensuring great experiences with customers is vital to any business. So, how do you strengthen customer relations? What does “customer relations” entail? What …
The Ultimate Guide to Strengthening Customer Relations Read More »
Crisis management is essential for any business (large and small). It can provide guidance, even in the most chaotic times. And it can find ways for your company to come out victorious on the other end. However, 51% of companies admit to not having a crisis management plan in place. Is your company one of …
How To Build a Crisis Management Plan (for CS teams) Read More »
Figures from Deloitte show that client-centric companies are 60% more profitable than companies that aren’t focused on customers. This statistic underscores the vital importance of great customer success. Customer success involves the process of working proactively to develop strong partnerships with your customers over an extended period of time. It’s a delicate science. If your …
What’s a Customer Success Manager (and How Can You Hire the Perfect One for Your Team)? Read More »
Every business dreams of having countless satisfied and loyal customers. Once you’ve crossed a certain point, those people are more than just customers – they are enthusiastic promoters and brand advocates of yours, who wouldn’t dream of ever switching to another competitor. Of course, these types of customers are rare. And to acquire them, businesses …
As human beings, we often make split-second judgements about people before seeing them speak or act. This judgement is also true for brands, so the slightest detail could alter a customer’s perception. Let’s take a look at ways successful brands manage customer perception and lessons we can learn from them. What Is Customer Perception? Your …
If your customers have an issue with your product or service, they expect you to offer fast, reliable, and convenient customer support. If you fail in this important area, you might lose a customer forever. In this handbook, we’re going to look at the key ways to help you master the art of customer support. …
The Handbook for Mastering the Art of Customer Support Read More »
Did you know that more than two-thirds of marketers believe companies mainly compete via customer service? To attract and retain loyal customers, businesses must deliver outstanding customer support. Is your customer support team as productive as it could be? In this post, we’re going to dig into the science-backed communication concepts that underpin excellent customer …
The 9 Most Important Communication Concepts in Customer Support (Backed by Science) Read More »
Many businesses boast about having a focus on customer satisfaction, but in many cases, it’s actually an afterthought. Businesses must adopt a strong customer-first strategy if they are going to truly meet customer needs and create amazing experiences. Let’s take a look at ways to build this strategy. What Does “Customer First” Actually Mean? In …
Here’s How to Establish a Successful Customer-First Strategy Read More »
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