Messagely’s Marketing Blog
Figures from Deloitte show that client-centric companies are 60% more profitable than companies that aren’t focused on customers. This
We all know that customer service can be a challenging field, but it’s also very interesting and immensely rewarding.
Each day, we all communicate using a diverse range of methods to share our ideas, thoughts, emotions, and opinions.
As human beings, we often make split-second judgements about people before seeing them speak or act. This judgement is
According to figures from Dimension Data, 84% of organizations that work to improve their customer service offering report an
If you’re going to land your next big customer service role, you have to nail your interview. You’ll face
Customer service is constantly evolving, and the best customer service representatives (CSRs) are able to adjust their skillset to