Messagely’s Marketing Blog
How to Identify and Fix Your Customers’ Pain Points
If your customers succeed, you succeed. So it’s critical for your Customer Success team to work closely with your
What’s a Customer Success Manager (and How Can You Hire the Perfect One for Your Team)?
Figures from Deloitte show that client-centric companies are 60% more profitable than companies that aren’t focused on customers. This
150+ Customer Service Quotes That Will Help You Get Through the Day
We all know that customer service can be a challenging field, but it’s also very interesting and immensely rewarding.
The Expert Guide to Customer Success
Every business dreams of having countless satisfied and loyal customers. Once you’ve crossed a certain point, those people are
Prevent Miscommunication with These 10 Tactics (incl. 5 Popular Examples)
Each day, we all communicate using a diverse range of methods to share our ideas, thoughts, emotions, and opinions.
Here’s How Successful Brands Take Care of Positive Customer Perception (From Apple to Netflix)
As human beings, we often make split-second judgements about people before seeing them speak or act. This judgement is
How to Hire a Customer Service Representative in 2020
According to figures from Dimension Data, 84% of organizations that work to improve their customer service offering report an
The Ultimate Guide to Customer Service
When it comes to customer service, are you crushing the competition? According to Microsoft, 96% of consumers say customer
How to Come Up With a BS-Free Answer to This Question: “What Does Customer Service Mean to You?”
If you’re going to land your next big customer service role, you have to nail your interview. You’ll face