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Share and make the most out of your help docs.
By sharing your help docs with your customers, you can streamline your customer support team’s workflow, and empower them to do more with less.
Share help docs in 1-1 conversations
Chatting with a user who’s facing a problem? Instead of rehashing your help docs word-for-word, simply search for and share the relevant doc with your user, within the Messenger tool.
Share help docs to targeted users
You can also trigger certain help docs with Messagely’s advanced targeting. For instance, automatically share your set-up guide to onboard new users.
Share help docs in the Messenger’s home screen
Have a particularly useful help doc that you want to promote? Feature this on your Messenger home screen, so that anyone who opens the Messenger will see your article.