Messagely + Wootric
Measure customer satisfaction and deliver amazing customer experiences.
Use Wootric to measure your customer satisfaction levels via the Net Promoter Score, Customer Satisfaction (CSAT) and Customer Effort Score (CES).
Keep track of customer satisfaction with the key metric of your choice
Set up high-response micro-surveys to measure your NPS, CSAT or CES.
Trigger surveys at multiple points and channels.
Surveys can be sent via mobile, email, or in Messagely conversations. Trigger surveys at various customer journey points to optimize and improve upon your touchpoints.
Follow up and close the loop with customers.
Survey scores and feedback are displayed in Messagely, making it easy for you to follow up. Perform service recovery with your detractors, and engage your promoters to encourage word-of-mouth.