Messagely + Coview
Empower your support reps to solve your customers’ problems more effectively.
With Coview, your support reps can connect with customers’ browsers to request for screenshots, request for screen recordings, share their own screens, and more.
Let your customers show you their problem via screenshots or screen recordings.
It can be tough to explain a complicated or technical issue. Let your customers upload screenshots or screen recordings, so you can hone in on their problem easily.
Real time screen sharing, with no installation necessary.
Guide your customers step-by-step, using real time screen sharing (also known as co-browse). No installation necessary.
Browser health checks and problem reporting.
Coview automatically checks for browser health and other technical problems when your customers share their screens. Get notified immediately when customers are using outdated browsers, or browsers not supported by your site.